Refund policy

We offer a 30-day return policy.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase.

To start a return, email us at supportbtoykids@gmail.com with your order number. Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately at supportbtoykids@gmail.com if the item is defective, damaged, or incorrect, so we can evaluate and make it right.

Exceptions / non-returnable items
Custom or personalized products and personal care items cannot be returned. Sale items and gift cards are not eligible for return.

Refunds
Once we receive and inspect your return, we'll notify you if it's approved. Approved refunds are issued to your original payment method within 5-10 business days.

European Union customers have the right to cancel or return an order within 14 days for any reason, per EU regulations.